50% discount on Service Desk Analyst v8 (SDA) – Coupon code 1WORLD50

Offer valid for limited time only

50% discount on Service Desk Analyst v8 (SDA) – Coupon code 1WORLD50

Get 50% OFF on Service Desk Analyst v8 (SDA)

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilized within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes, and effective problem-solving techniques that a Service Desk Analyst can utilize. It is based upon the standards and objectives for SDI Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information, and tools to take the SDA exam.

TrainingList - Official

Leave Comment

SHOW CODE

TIME LEFT - LIMITED OFFER!

DEAL EXPIRED